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논문 기본 정보

자료유형
학술저널
저자정보
저널정보
한국관광연구학회 관광연구저널 관광연구저널 제26권 제5호
발행연도
2012.10
수록면
501 - 519 (19page)

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This work is intended to investigate how the organizational fairness perception of hotel employees affect their organizational commitment and organizational citizenship behavior, and thus provide suggestions helpful for the effective personnel management system for hotel employees. The results of this work are summarized as follows. First, regarding the analysis as to how ``distribution fairness``, ``procedure fairness``, and ``interaction fairness``, which are the fairness perception factors of hotel employees, affect ``organizational commitment``, it was found that ``distribution fairness``, ``procedure fairness``, and ``interaction fairness`` positively affected ``organizational commitment``. Secondly, regarding the effects of organizational commitment on organizational citizenship behavior, it was found that the organizational commitment positively affected ``loyalty behavior`` and ``conscientious behavior``. Thirdly, regarding the analysis as to how ``distribution fairness``, ``procedure fairness``, and ``interaction fairness``, which are the fairness perception factors of hotel employees, affect ``Organizational Citizenship Behavior``, it was found that ``distribution fairness``, ``procedure fairness`` positively affected ``loyalty behavior`` and ``distribution fairness``, ``interaction fairness`` positively affected ``altruistic behavior``. Also ``distribution fairness``, ``procedure fairness``, and ``interaction fairness`` positively affected ``conscientious behavior``. Based on the results, it is considered that ``distribution fairness``, ``procedure fairness``, and ``interaction fairness``, perceived by hotel employees, positively affect organizational commitment and organizational citizenship behavior. Therefore, it is considered that when hotel companies come up with measures helping their employees feel a sense of fairness, it is possible to increase organizational commitment, loyalty, conscientious behavior and altruistic behavior of the employees.

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