지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2019.4
- 수록면
- 83 - 93 (11page)
- DOI
- 10.5143/JESK.2019.38.2.83
이용수
초록· 키워드
오류제보하기
Objective: This study aims to develop a user experience evaluation framework to enable evaluation of user experience on various customer goods.
Background: Lack of resources and capabilities to improve the quality of the user experience has made it difficult for small and medium-sized businesses to develop user-centered products. An effective user experience evaluation framework is needed to effectively support small and medium-sized businesses.
Method: The evaluation framework of this study was developed through the following steps. Firstly, we collected and structured product components of various product groups systematically according to user experience characteristics. Then, we gathered and organized core user experience elements based on a number of user reviews and previous related studies. And, we matched up product component with user experience element according to core user experience attributes of each product component. Additionally, we collected and selected major tasks and scenarios that is frequent and critical when using the product. Lastly, we developed user experience evaluation forms by matching product components, user experience element, major tasks, and scenarios.
Results: A user experience evaluation framework and forms were developed by collecting more than 45 research studies and 4685 user experience elements. Based on the evaluation framework developed over four years, 161 users and 54 experts evaluated 143 kinds of products. Based on the evaluation results, the evaluation framework developed in this study was verified and validated its effectiveness.
Conclusion: We have developed a user experience evaluation framework that can evaluate the user experience of various customer goods and it was effective in finding the factors that have a great influence on the usability and user experience of the customer goods.
Application: It is expected that the user experience evaluation framework developed in this study could be applicable to the development of a certification system to effectively reflect and improve the user experience quality of consumer goods.
Background: Lack of resources and capabilities to improve the quality of the user experience has made it difficult for small and medium-sized businesses to develop user-centered products. An effective user experience evaluation framework is needed to effectively support small and medium-sized businesses.
Method: The evaluation framework of this study was developed through the following steps. Firstly, we collected and structured product components of various product groups systematically according to user experience characteristics. Then, we gathered and organized core user experience elements based on a number of user reviews and previous related studies. And, we matched up product component with user experience element according to core user experience attributes of each product component. Additionally, we collected and selected major tasks and scenarios that is frequent and critical when using the product. Lastly, we developed user experience evaluation forms by matching product components, user experience element, major tasks, and scenarios.
Results: A user experience evaluation framework and forms were developed by collecting more than 45 research studies and 4685 user experience elements. Based on the evaluation framework developed over four years, 161 users and 54 experts evaluated 143 kinds of products. Based on the evaluation results, the evaluation framework developed in this study was verified and validated its effectiveness.
Conclusion: We have developed a user experience evaluation framework that can evaluate the user experience of various customer goods and it was effective in finding the factors that have a great influence on the usability and user experience of the customer goods.
Application: It is expected that the user experience evaluation framework developed in this study could be applicable to the development of a certification system to effectively reflect and improve the user experience quality of consumer goods.
목차
1. Introduction
2. User Experience Evaluation System Development Process
3. Results
4. Discussion & Conclusion
References
참고문헌 (13)
참고문헌 신청
Hassenzahl, M. / 2006 / User experience-a research agenda / Behaviour & Information Technology 25(2):91~97
김정룡 / 2005 / 다자 중심적 사용성 평가 방법의 구조화 과정 / 대한인간공학회지 24(2):25~33
Kwahk, J. / 2002 / A methodology for evaluating the usability of audiovisual consumer electronic products / Applied Ergonomics 33(5):419~431
Law, E. L. C. / 2009 / Understanding, scoping and defining user experience: a survey approach / Proceedings of the SIGCHI Conference on Human Factors in Computing Systems :719~728
Lim, C. H. / 1996 / Comparison and Selection of Usability Evaluation Methods / Journal of the Society of Korea Industrial and Systems Engineering 19(37):87~94
김정룡 / 2005 / 다자 중심적 사용성 평가 방법의 구조화 과정 / 대한인간공학회지 24(2):25~33
Kwahk, J. / 2002 / A methodology for evaluating the usability of audiovisual consumer electronic products / Applied Ergonomics 33(5):419~431
Law, E. L. C. / 2009 / Understanding, scoping and defining user experience: a survey approach / Proceedings of the SIGCHI Conference on Human Factors in Computing Systems :719~728
Lim, C. H. / 1996 / Comparison and Selection of Usability Evaluation Methods / Journal of the Society of Korea Industrial and Systems Engineering 19(37):87~94
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UCI(KEPA) : I410-ECN-0101-2019-530-000667018