지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
오류제보하기
This research is an empirical study of how knowledge management activities of tourism industry influences the organizational effectiveness and management performance and how organizational effectiveness influences management performance. As the result of factor analysis, knowledge management activity is subdivided into knowledge sharing and knowledge creation, organizational effectiveness classified into job satisfaction and the organizational commitment, management performance was separated into financial performance and non-financial performance. As the result of hypothesis test, tourism industry's knowledge sharing and knowledge creation influence meaningfully upon the employee's job satisfaction and the organizational commitment of organizational effectiveness. Also organizational effectiveness influences in meaningful way on the management performance. However, knowledge creation has show beneficial influence upon non-financial performance, but no effect has been show related to financial performance. In conclusion, knowledge management of tourism industry is now identified as a new management technique which can improve both organizational effectiveness and management performance of employees.
목차
등록된 정보가 없습니다.
참고문헌 (59)
참고문헌 신청
Gooijer,F.D / 2000 / Designing a Knowledge Management Performance Framework / Journal of Knowledge Manament 4(4):303~310
Gruen, T. W / 2000 / Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations / Journal of Marketing 64(3):34~49
Gupta, A. K / 2000 / Knowledge Management's Social Dimension: Lessons From Nucor Steel / Sloan Management Review 42(1):71~80
Hartline, M. D / 1996 / The Management of Customer-Contact Service Employees: An Empirical Investigation / Journal of Marketing 60:52~70
Hunt, S. D / 1994 / Organizational Commitment: One of Many Commitment or Key Mediating Construct / Academy of Management Journal 37(6):1568~1587
Gruen, T. W / 2000 / Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations / Journal of Marketing 64(3):34~49
Gupta, A. K / 2000 / Knowledge Management's Social Dimension: Lessons From Nucor Steel / Sloan Management Review 42(1):71~80
Hartline, M. D / 1996 / The Management of Customer-Contact Service Employees: An Empirical Investigation / Journal of Marketing 60:52~70
Hunt, S. D / 1994 / Organizational Commitment: One of Many Commitment or Key Mediating Construct / Academy of Management Journal 37(6):1568~1587
이 논문의 저자 정보
최근 본 자료
댓글(0)
0